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Itin Scale Company
Itin Scale Company - Store Policies
 

 

 

Delivery

  • Most orders received by noon e.s.t. are processed and shipped within 24 hours (Monday through Friday)

Sales Tax

  • An 8.375% sales tax will be added to the order total for our New York Customers

Returns & Exchanges

  • All return claims must be made within 30 days of shipment date
  • All returned items must be received in salable condition with all  manuals, parts and paperwork intact.
  • All returns that are not exchanged for another item are subject to a 20% restocking fee
  • Custom Items including calibrated weights and calibrated weight sets are non returnable
  • Defective Items will be replaced without charge
  • Shipping charges are not refundable
  • Custom Items including calibrated weights and calibrated weight sets are non returnable
  • Call us for RMA # at 1-800-832-0055
  • Please ship all returns to:
    Itin Scale Co., Inc.
    Returns Department
    4802 Glenwood Rd.
    Brooklyn, NY  11234

International Orders

Polar heart rate monitors cannot be shipped internationally.

Sales to Alaska and Hawaii are shipped via UPS 2nd Day Air only. Please email us first for a shipping quotation or use our handy Shipping Cost Estimator.

International sales are shipped via United Parcel Service International Express, where available. Please email us first for a shipping quotation or use our handy Shipping Cost Estimator.

Note: For international sales, defective items must be returned to our company at the customer's expense.

Payment terms for International Sales:
  1. Prepay in US dollars by bank certified checks drawn on a United States bank, payable to Itin Scale Co., Inc.
  2. VISA, MasterCard, American Express or Discover. Note that your billing address must match your shipping address for all international orders
  3. Goggle Checkout
  4. Paypal
  5. Wire Transfer funds please contact us for wire info. to 
  6. Please notify us within 48 hours after wiring funds
Additional Notes for International Orders:
  • Shipping charges are non-refundable for international orders
  • The customer is responsible for any customs, brokerage, duties or taxes levied on international sales

Purchase Orders

Purchase orders are accepted from our corporate and education-related customers.  Please fax your official purchase order to us at 718-627-1313.  First time customers, please provide us with a bank reference number and account number, the year your business was established, and (3) non-credit card trade references.

Our terms are net 30 days with credit approval.  Customers will be invoiced on the day the order is shipped.  Payment is due within 30 days of invoice.  A 1.5% monthly interest fee will be added to any unpaid balance.

Shipping Charges

  • Our standard shipping method is UPS Ground
  • Sales to Alaska and Hawaii are shipped via UPS 2nd Day Air only. Please email us first for a shipping quotation or use our handy Shipping Cost Estimator.
  • International sales are shipped via United Parcel Service International Express, where available. Please email us first for a shipping quotation or use our handy Shipping Cost Estimator.

Privacy Policy

We value your business and keeping your personal information private is important to us. We NEVER share or sell any personal information you provide online with third parties.

When you order with us online, the security of your information is protected during transmission by using Secure Sockets Layer (SSL) software, which encrypts all information you input. 

Disclaimer

We are not responsible for typographical errors on our website, other sites, or search engines. Pictures are for illustration purposes only and may not necessarily depict the item advertised. Thank you for shopping ItinScales.com.

 

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