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OverviewUltimate protection for your Portable Scales Consumer Priority Service™, Extended Service Plans, are all you need to protect your investment
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Ultimate protection for your Portable Electronics
Consumer Priority Service™, Extended Service Plans, are all you need to protect your investment. CPS™ Extended Service Plans offer you the identical high quality protection as the manufacturer’s written warranty did.
Our plans extend your coverage for up to 4 (four) full years after the manufacturer’s written warranty expires.
We are not going to scare you by telling you that your product is destined to fail the day after the manufacturer warranty expires.
However, we would certainly like to make it clear that part of the reason why manufacturers limit their parts and labor liability is because independent studies have often suggested that malfunction probability increases as your usage increases.
So something you bought today has a greater chance of malfunctioning in 3 years from now than it does in say 2 weeks from now. A warranty card with terms of your plan will be shipped to you within 1 business day of placing your order. The following information contains the Terms &
Conditions of this Contract. Obligors: The Company
oblicated under this contract is Consumer Priority
Service, Inc (“CPS”). To obtain service under this
Contract, You must contact CPS during regular business hours at 1-800-905-0443
and obtain an Authorized Service Reference Number. A CPS Claims representative
will provide you with detailed procedures regarding your claim. Please have
your Membership ID number and your sales receipt available, as they will be required
to obtain service. There is no deductivle required to
obtain service for your product under this contract. If emergency service is
necessary please describe the nature of the emergency to our customer service
representative. Please note that during severe weather conditions and during
peak seasons, we will give priority to emergency calls. Emergency service will
be available at no additional charge during these times. Meaningful service
will be initiated and completed as soon as reasonably possible. Foreighn language assistance may be available for your
convenience. What is Covered: This Contract covers parts and labor costs
resulting from a mechanical or electrical failure of the Product caused by
defects in workmanship and/or materials, and may include costs of shipping the
Product ot and from a repair center if required by
CPS. As an extension of your written manufacturer’s warranty and unless
otherwise noted, CPS service plans cover exactly the same parts and services
offered in the manufacturer’s written warranty. If In-Home
service is specified on the front of your membership ID card, service will be
provided at the address identified in the registration of your Contract. In the
event that your Product needs to be removed and repaired elsewhere, pickup and
return related expenses shall be covered through your Contract. If you live
outside of our coverage area (more than 60 miles from the nearest CPS service
center), you may be required to transport or obtain transport for your Product
prior to service. Carry In
service – If In-Home service is not specified on the front of your membership
ID card, your service level is “Carry In”. After a claim authorization request
has been issued, You will be instructed how to proceed
with your claim. You shall be required to bring or send your product to a
Consumer Priority Service repair facility in order to initiate service on the
covered Product. In the
event that CPS opts to replace your Product, You may be required to ship your
product to a designated CPS facility in order to initiate the replacent process. CPS will replace the covered Product
with on of equal features or current market value or reimburse You for the replacement of the Product, at our discretion,
when required, due to a breakdown experienced during normal wear and tear.
Reimbursement may take the form of a gift card valid up to one year at a
retailer who may carry similar products. Product breakdowns resulting from
actions or events which would not be covered under the manufacturer’s written
warranty will not be replaced. Term of
Coverage: Coverage for Service Plans begins upon expiration of the
manufacturer’s written warranty and extends for the duration indicated
on the front side of the membership ID card. In the event of uneven length
manufacturer coverage (e.g. 1 year part, 90 days labor), this Contract shall
begin upon expiration of the maufacturer’s written
warranty with the shorter duration. In the event a Product is being serviced by
an Limit of
Liability: For any single claim, the limit of liability under this Contract to
the Obligor shall be the lesser cost of (1) Repairs performed up to the
purchase price originally paid for the covered Product as indicated on the
sales invoice, (2) Replacement of your covered Product with a product of
comparable functions or features, (3)Monetary reimbursement for authorized
repairs or replacement up to the purchase price paid for the covered Product or
(4) Monetary reimbursement or gift card up to the lesser of the price that You
paid for the Product as indicated on the sales invoice or its current market
value. In the event that the total of all authorized repairs exceeds the
purchase price paid for the Product as indicated on the sales invoice or CPS
replaces the Product with another product of comparable features or CPS
reimburses you monetarily for repairs or the purchase price of the Product, CPS
will have satisfied all obligations under this Contract and have no further
liability. No Lemon
Policy: During the term of this Contract, if after three (3) service repairs
have been completed for the same defect on an Individual Product, and that
individual Product requires a fourth repair for the same defect, as determined
by Us, We will replace it with a product of comparable features or functions.
Repairs performed while the Product is under manufacturer’s warranty do not
apply to this policy. WHAT IS NOT
COVERED. (1) INCIDENTAL OR CONSEQUENTIAL DAMAGES,
INCLUDING BUT NOT LIMITED TO ANY DELAY IN RENDERING SERVICE UNDER THIS CONTRACT
FOR LOSS OF DATA, OR FOR LOSS OF USE DURING THE PERID THAT THE PRODUCT IS AT A
PREPAIR CENTER OR OTHERWISE AWAITING PARTS; (2) ANY AND ALL PRE-EXISTING
CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS CONTRACT; (3) DAMAGE
FROM ACCEDENT, ABUSE, MISUSE, INTRODUCTION OF FOREIGN OBJECTS INTO THE PRODUCT,
UNAUTHORIZED PRODUCT MODIFICATIONS OR ALTERATIONS; (4) FAILURE TO PROPERLY
FOLLOW THE MANUFACTURER’S INSTRUCTIONS; (5) THIRD PARTY ACTIONS (FIRE,
COLLISION, VANDALISM, THEFT, ETC.); (6) THE ELEMENTS OR ACTS OF GOD; (7) WAR,
INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES CIVIL WAR, REBELLION, RIOT,
STRIKE, LABOR DISTURBANCE, LOCKOUT OR CIVIL COMMOTION; (8) DAMAGE CAUSED BY
DEFECTIVE BATTERIES, POWER SURGES CAUSED BY DEFECTIVE BATTERIES OR REPLACEMENT
OF DEFECTIVE BATTERIES; (9) WITH THE EXCEPTION OF DAMAGE MANIFESTING FROM POWER
SURGES, DAMAGE COVERED BY ANY OTHER WARRANTY OR SERVICE CONTRACT; (10)
PREVENTATIVE MAINTENANCE (11) DAMAGE WHICH IS NOT REPORTED WITHIN 30 DAYS AFTER
EXPIRATION OF THIS CONTRACT; (12) COST OF INSTALLATION, REMOVAL OR
REINSTALLATION OF THE PRODUCT; (13) PERIODIC CHECKUPS AND/OR MAINTENANCE AS
DIRECTED BY THE MANUFACTURER; (14) ANY LOSS OTHER THAN A COVERED BREAK-DOWN OF
THE PRODUCT; (15) PRODUCTS NOT ORIGINALLY COVERED BY THE MANUFACTURER’S WRITTEN
WARRANTY; (16) NON-FUNCTIONAL OR AESTHETIC PARTS INCLUDING BUT NOT LIMITED TO
PLASTIC PARTS OR KNOBS; (17) UNAUTHORIZED REPAIRS AND/OR PARTS; (18) PARTS
FAILURE DUE TO A MANUFACTURER RECALL; (19) ACCESSORIES USED IN CONJUNCTION WITH
A COVERED PRODUCT; (20) DAMAGE, WARPING OR RUSTING OF ANY KIND TO THE HOUSING,
CASE OR FRAME OF THE PRODUCT OR ANY NON-OPERATING PART; (21) PARTS NORMALLY
DESIGNATED TO BE REPLACED PERIODICALLY BY YOU OR CONSUMED DURING THE LIFE OF
THE PRODUCT (I.E., BATTERIES, VIDEO CASSETTES, DVDS AND COMPACT DISCS, BULBS,
ETC.); (22) DAMAGE INCURRED DURING TRANSPORTATION; (23) LOSS OR DAMAGE RESULTING
FROM THE FAILURE TO PROVIDE MANUFACTURER’S RECOMMENDED MAINTENANCE; (24)
IMPROPER INSTALLATION OF COMPONENTS OR PERIPHERALS; (25) BURNED-IN PLASMA OR
PHOSPHOR IN CATHODE RAY TUBES OR ANY OTHER TYPE OF DISPLAY; (26) ANY DAMAGE
CAUSE BY A COMPUTER VIRUS; (27) ANY DAMAGE TO RECORDING MEDIA, INCLUDING ANY
SOFTWARE PROGRAMS, DATA, OR CONFIGURATION/SETUP INFORMATION RESIDENT ON ANY
MASS STORAGE DEVICES SUCH AS HARD DRIVES, CD-ROM DRIVES, DVD DRIVES , FLOPPY
DISKETTES, TAPE DRIVES OR TAPE BACKUP SYSTEMS, AS A RESULT OF THE
MALFUNCTIONING OR DAMAGE OF AN OPERATING OR NON OPERATING PART, OR AS A RESULT
OF ANY REPAIRS OR REPLACEMENT UNDER THIS CONTRACT; (28) PRODUCTS WITH REMOVED,
ALTERED OR INVALID SERIAL NUMBERS; (29) ALL COMPUTER SOFTWARE, INCLUDING
CUSTOMIZED OR PROPRIETARY SOFTWARE, AND THOSE SOFTWARE ERRORS THAT CONFIRM
IMPROPERLY FUNCTIONING OR DEFECTIVE SOFTWARE; (30) LOSS OR CORRUPTION OF DATA
AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS; (31) PRODUCT REPAIRS
WHICH SHOULD BE COVERED BY A MANUFACTURER’S WARRANTY; AND (32) PRODUCTS SOLD
“AS-IS” INCLUDING BUT NOT LIMITED TO FLOOR MODELS (UNLESS COVERED BY A FULL
MANUFACTURER’S WARRANTY ON YOUR DATE OF PURCHASE0 AND DEMONSTRATION MODELS. Definitions:
(1) We/Us/ Our: the company obligated under this Contract, as referenced the
“Obligor” section of this Contract; (2) CPS: The administration of this
contract; namely; In all states Consumer Priority Service, Inc. (3)Breakdown;
The mechanical or electrical failure of the Product caused by defects in workmanship
and /or materials; (4) Product The consumer item(s), which You purchased
concurrently with and is covered by this Contract; (5) You/You The Individual
who purchased the Product and this Contract, or the approved transferee. Transfer:
This Contract is 100% transferable. To transfer your contract to a new owner,
please send the $15.00 Transfer Fee along with your written request to the
address specified at the end for these terms and conditions. Information
provided by You must include the Contract membership
ID number, date of transfer, new owner’s full name, complete street address and
telephone contact number. CPS will proved You as well
as the new owner with written confirmation of the transfer. Should you have
questions or need assistance with a transfer please contact CPS at
1-800-905-0443. Renewal:
This Contract may be renewable. Depending on the duration of the Contract and
the Product which it covers, the Authorized CPS Deatler
through which you have purchased this Contract may offer You
a Contract Renewal plan to replace an expiring plan you have purchased through
them. Renewals plans are bound by the same terms and conditions highlited herein. Durations of Renewal plans range from
12-36 months; beginning upon expiration date of your original CPS Contract and
extending through the duration indicated on the front side of your new
Membership ID card. Renewals may be done directly with CPS by contacting us at
1-800-905-0443. Registration:
This Contract requires registration to be completed by You
within thirty (30) calendar days of the date located on the original sales
invoice of the covered Product. Failure to properly register within this time
frame may void this Contract and result in denied coverage. Cancellation:
You may cancel this Contract for any reason at any time by surrendering it to
the Authorized CPS Dealer where You have purchased it.
If you made your purchase through CPS Direct: You may provide written notice to
Cancellations Department at the address listed below. In the event that You wish to cancel this Contract within thirty (30) days of
receipt, You shall receive a full refund of the purchase price of the Contract.
In the event You wish to cancel this Contract after thirty (30) days of
receipt, You shall receive a pro rata refund equal to the purchase price less
(1) an Administrative fee (not to exceed 10 percent of the price of this
Contract or $25.00), (2) an Effective fee (pro rata fee based on the monts this Contract has been active), and (3) any claims
that have been paid or repairs that have been made. CPS may not
cancel this Contract except for fraud, material misrepresentation, non-payment,
imporoper or failed registration, or if required to
do so by any regulatory authority. If CPS cancels this Contract, You shall receive
a refund of 100% of the pro rata unearned portion of the Contract price less
any claims which have been paid. IN Entire
Contract: This Contract, including the membership card, terms, conditions,
limitations, exceptions and exclusions, and the sales receipt for your
exceptions and exclusions and the sales receipt for your Product constitutes
the entire Contract. Your rights under this Contract may vary from state to
state. Arbitration: To the extent permitted by applicable law, any controversy
or claim arising out of or relating to the Contract, or breach thereof, will be
settled by binding arbitration in accordance with the Commercial Arbitration
Rules of the American Arbitration Association. A judgment upon the award
rendered by the arbitrator(s) may be entered in any court having jurisdiction
thereof. The parties specifically agree to the binding nature of the
arbitration. Quality
Assurance Consumers are always our first priority. If you feel that our service
or the service offered to you through one of our Authorized Dealers is not
excellent please write to our Customer Relations Department at the address
indicated below. Please iterate what you feel we can do to rectify the matter
for you. Consumer
Priority Service Inc.